FAQ

How does our booking engine work?

Once the booking is made, you will receive an email of confirmation.

Is it possible to make a booking on the same day as my arrival?

Yes, it is possible. You have to be sure that the details or information submitted is correct as the hotel will have little time to contact you in case of wrong information. We recommend you print a copy of your booking confirmation to hand it to the reception staff at your arrival just in case they didn’t receive details of your booking early.

Can I make a booking in another person’s name?

Sure. When booking you will find a place in which to submit the guest’s personal information and another place relative to the person who will pay.

Which forms of payment are accepted?

Different forms of payments such as Visa card, MasterCard, and Mobile Money (Rwanda, Uganda, and Kenya) are accepted. We also accept bank transfers. To make a booking, you have to provide details of a valid credit card.

Why are credit card details required?

Valid Credit card details are required to guarantee the booking.

What’s included in the price?

In the service/product description, you will find a list of the facilities included in the price. Any available optional extra services will be indicated in the policy section which appears after the description.

Is it possible to change my booking?

You can contact us and make a change for you.

How do I know if my booking has been canceled?

After your booking has been canceled, you will receive a confirmation email of the cancellation. If the email is not here you have to contact the hotel, car rental company or tour operator.

When does my booking get confirmed?

As soon as you have completed the booking process, a confirmation page will appear, a copy also will be sent to the email address supplied. An invoice will be generated and we recommend you print a copy and keep it for future reference.

Is the booking process safe?

Yes, it is. Your credit card details are transmitted using a secure server, a protected channel that uses the latest data encryption technology.